Jet Art Aviation Ltd Policies
Please read carefully through the following Terms and Conditions before purchasing an item as we cannot be held responsible for situations that arise due to our Terms and Conditions not being read or being ignored. By committing to purchase an item from Jet Art Aviation LTD you confirm that you have read, understood and agree with our full Terms and Conditions. If you do not agree with any of our sales terms then please do not purchase the item.
We welcome any questions or queries regarding our items. You can contact us via email through any of the contact us links or during office hours on 01757 290962 (0044 1757 290962 from outside the UK). Our office email address is firstname.lastname@example.org.
Payment terms are as follows: Payment is to be received in full within 5 working days of purchase for any item purchased from our eBay store or website e-store. Payment for an item purchased from us direct using our own invoice system is to be made within 14 days of invoice date. Payment terms of 28 days from date of invoice are available on a pre-approval basis. Failure to pay within the pre-determined time frame can result in termination of the sales agreement and forfeit of goods at our discretion. Goods remain the property of Jet Art Aviation LTD until payment has been received in full, including any applicable shipping costs. On receipt of payment in full, ownership of goods described by Jet Art Aviation LTD will pass to the buyer.
PAYPAL: We accept payment via PayPal including credit cards.
CHEQUES: UK Cheques are accepted as a form of payment. We will dispatch your item once the cheque has cleared into our account (usually about 5 working days from receipt) Please make cheques payable to ‘Jet Art Aviation Ltd’.
BANK TRANSFER: For certain larger items we do accept payment via bank transfer, by prior approval only
CREDIT CARD: Credit card facilities are available through PayPal only.
If you wish to collect an item please contact us to arrange an appointment. All payments must be cleared before the item is picked up. Please ensure you have adequate transportation for the item. Contact us if you are unsure, before committing to purchase.
Postage and Packing
Please check individual item for specific delivery prices or contact us with a postal code so we can provide a shipping quotation.
Please leave your contact number with us as soon as you have purchased the item so that we may pass it on to our courier who may need to contact you.
The majority of our items are sent with couriers such as Fedex and Parcelforce. This is to offer a fast, safe, tracked and fully insured service. The only exception to this will be low value very light items such as international packets under 2kg which will be sent via Royal Mail. If you require tracking or a special fast deliver service please contact us so we can quote for the service you require and cater for your needs. Our couriers will not leave an item without it being signed for. If there is no one in to receive a parcel a card will be left for you to contact them to arrange a convenient delivery time. If no contact is made a 2nd delivery will be attempted. After this the item will be returned to us which will result in your original shipping cost being forfeited; If you want your item re sending you will be responsible for a 2nd full shipping amount to be paid before we re-ship the item.
We will make every effort to dispatch your item as soon as possible once payment has been received. However, please allow up to 5 working days for your item to be processed and dispatched, we are humans and have needs too.
PLEASE NOTE: The UK postage prices quoted on the listings are for UK MAINLAND customers only. For anyone living in the Scottish Highlands, the Isles, Ireland or overseas please contact us for a delivery quote before making a purchase if you are not sure.
Our ‘Sellers standard rate’ shipping cost as quoted includes the cost of shipping, a charge for packing and dispatching the item, bubble wrap or equivalent to ensure your item arrives in satisfactory condition, insurance where required and VAT where applicable. We do not just charge for postage. We aim to provide a quality service and it does come at a small price.
All postage costs for items over £50 sent via the Post Office will include postage insurance (certain larger items i.e. goods sent on pallets are not always covered so please contact us to ensure you are fully insured).
Certain items which contain glass (such as instruments and gauges) or are of a specific fragile nature will not be covered by post office or shipping agent insurance. We will pack this type of item as carefully as possible to prevent breakage in transit however breakages do sometimes happen. Please check your item carefully and contact us within 24 hours of receiving your item with any damages or problems. We do not accept responsibility for anything discovered after this time.
Please be advised that we will use the address and postcode you provide us for all shipments. It is your responsibility to provide us with a correct address and postcode. If these are incorrectly provided by you we cannot be held responsible and any items returned to us and will only be shipped backed to you after you have repaid the postage for the item. Lost items due to incorrect addresses are not covered by postage insurance and therefore not our liability. Incorrectly provided addresses may therefore mean a loss of money and item for yourselves. PLEASE ENSURE YOUR SHIPPING ADDRESS (INCLUDING POSTCODE) IS CORRECT.
Please check all dimensions before ordering. If unsure about suitability email us for further information.
Items must be returned within 7 days of receipt. We cannot accept returns of any items after this period. All items must be returned unused, in perfect condition and in their full clean original packaging.
Items can be returned to us in person upon appointment. We do not refund delivery postage charges.
Please note that we do not offer a free returns service or refund postage. The buyer must fund and arrange the return postage including adequate insurance for the item. We are not responsible for items lost in transit back to us. If returning by mail please get proof of postage and use Recorded or Special Delivery. Items returned must arrive in perfect as received condition so please ensure that they are packed well. In certain circumstances we can arrange for large items to be collected by our couriers however collection must be paid for by you prior to collection. Please contact us to arrange or discuss further.
Please include your order and customer details with the item as we cannot process a refund without these. Once the items are received they will be checked and a refund issued within 1 week.
Any item returned, refunded or subject to a customer order cancellation after payment has been received will be subject to a 20% reduction of the final selling price (including shipping costs) for handling, admin and re-stocking charges. This includes any item returned to us due to our courier being unable to deliver and the buyer opting for a refund.
We do not take returns on aircraft, special order items or items that have been prepared to a customer’s specification.
Jet Art Aviation Ltd company policy is not to take deposits or hold stock items on a deposit, however for higher value items such as aircraft an exception may be made and agreed with the customer in advance. As many of our larger items are unique and only one exists, non-refundable deposits can be used to guarantee the sale for a specified amount of time only.
Deposit amounts will be bespoke to the specific item/customer and will be agreed by both parties before funds are transferred i.e. in a contractual agreement or as laid down in writing on the sales invoice. A time scale for the balance of funds to complete a sale will also be agreed in advance between the customer and Jet Art Aviation Ltd. If the balance of funds to complete a sale are not received within the agreed timescale or date, then the customer will forfeit their deposit and the item will be placed back on sale. By sending a deposit you agree with these terms. The terms of the deposit will be made clear on the sales invoice and will come into effect as soon as the deposit is received.
Jet Art Aviation Ltd will not refund any deposit received for a special one off item or an item that has been ordered / prepared to a customer’s specification ie: painted in a specific colour scheme etc. If a customer changed their mind or was unable to complete and pay the balance of a transaction within an agreed time frame, they would forfeit their deposit amount once work had commenced on their order. By making a deposit payment you agree to these terms. This is to protect us as a company.
We want you to be completely satisfied with your purchase and for the item to reach you in perfect condition. Therefore all prices take this into consideration. If you encounter any problems either with the item or delivery please contact us within 24 hours for shipping damage and 7 days for a return so that we can resolve any issues.
We aim to respond to any questions as soon as possible, however due to the large volume of email we receive it may take up to 48 hrs for us to reply. Please be patient, we will reply as soon as we can. If you need an immediate response we can be contacted during UK office hours by phone on the numbers provided on our website.
All our aircraft parts are sold as display items with no airworthy guarantee. All items are sold ‘as is’ and ‘sold as seen’ for display / museum use only. We only export to certain countries. International buyers please contact us first before you commit to buy if you are at all unsure. Certain items (eg Aircraft, engines, ejection seats etc) may require an Export Licence to be issued prior to export of said item from the UK. If this is the case we will need the buyer to assist with the application by completing an end user certificate / undertaking and composing a covering letter detailing the proposed end use. Any import paperwork required by the country the item is being exported to is the responsibility of the buyer and must be in place before the item is shipped. Further information on your country’s import policies can be found by contacting your appropriate governmental department. Any import duties, tax, customs clearance fees etc applicable to a shipment are the responsibility of the buyer.
All pictures and text are copyright of Jet Art Aviation LTD and may not be reproduced without prior permission.